Table of Contents
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. SunnySideofGreen.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
SunnySideofGreen.com will rush process your order for an additional fee provided that the following conditions are met:
Rush Processing Disclaimer:
IN ALL CIRCUMSTANCES, SUNNYSIDEOFGREEN.COM'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE SUNNYSIDEOFGREEN.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, SUNNYSIDEOFGREEN.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.
Click the Pre-order button in the item description (when available) and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or product is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for both the available product and the pre-ordered item when it is in stock and ready for shipment. In this instance, Both product will ship once the pre-ordered item is in stock and ready to ship together. You will be kept up-to-date via our website and through standard Order Status emails to your account.
SunnySideofGreen.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your SunnySideofGreen.com login to alert you of the situation.
SunnySideofGreen.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your SunnySideofGreen.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
You may request a change to your order provided the order has not already been charged to your account. Please call 1-678-298-4157 during SunnySideofGreen.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-678-298-4157 during SunnySideofGreen.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Sunnysideofgeen Return Policies
These are Sunnysideofgeen.com’s (“Sunnysideofgeen”, “we” or “our”)General Return Policy applicable only to products purchased by you directly from the Sunnysideofgeen.com website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by logging into you account. All RMA Request my be filed on line. All RMA Request need to be first approved before any product is returned. An approval email for the submitted RMA request will be sent once Sunnysideofgreen.com has review and approved the request, detailed shipping instruction and packing slip will be outline and attached to the approval email.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to Sunnysideofgeen once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Sunnysideofgeen.com Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.
Out-of-Stock (Back-Order) Items
If Sunnysideofgeen no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Sunnysideofgeen can send you a comparable replacement item, or 2) Sunnysideofgeen can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
While Sunnysideofgeen is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order and/or order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
This is our Standard Return Policy. Items covered by this policy (those products for which Sunnysideofgeen states "This item may be returned for a replacement or refund within 30 days only") must be returned to Sunnysideofgeen within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Sunnysideofgeen, and not the mere issuance of an RMA. Orders to which have qualified for free shipping and return for refund will be charged a restocking free of 15% or the actual shipping cost whichever is greater.
Products that state "This item is covered by Sunnysideofgeen.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Sunnysideofgeen within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Sunnysideofgeen, and not the mere issuance of an RMA.
This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which Sunnysideofgeen states "This item may be returned for a refund within 30 days only") must be returned to Sunnysideofgeen within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Sunnysideofgeen, and not the mere issuance of an RMA.
Consumable items are items such as Fertilizers and Compost Activators, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Sunnysideofgeen being returned to you:
Products that state "This item is covered by Sunnysideofgeen.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Sunnysideofgeen within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Sunnysideofgeen, and not the mere issuance of an RMA.
This is our Detailed Open Box Item Return Policy. Sunnysideofgeen often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Sunnysideofgeen, and not the mere issuance of an RMA. Sunnysideofgeen cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Sunnysideofgeen) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product Sunnysideofgeen guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Sunnysideofgeen will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.
Sunnysideofgeen.com does not offer any express warranties. However, many of the products available through Sunnysideofgeen.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
These policy have been in effect and last updated on 25th of March 2011