Shipping Methods

·   FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.

·   FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.

·   FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.

·   UPS Ground - 5 to 7 business days + 24-48 hours to process the order.

·   UPS 3Day - 3 business days + 24-48 hours to process the order.

·   UPS 2Day - 2 business days + 24-48 hours to process the order.

·   UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.

·   Large Item Delivery and White Glove Delivery - 3 to 5 business days + 24-48 hours to process the order.

·   USPS, Media Mail - Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)

·   USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19" and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)

·   For Hawaii and Alaska customers, FedEx can only ship via 2Day Air, and the shipping time will not be guaranteed. Therefore, SunnySideofGreen.com will default to and charge for 2Day Air.

·   FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

·   All orders require 24-48 hours processing time before shipping.

·   SunnySideofGreen.com does not process orders during weekends.

·   No deliveries will be made on Saturday or Sunday.

·   SunnySideofGreen.com does not guarantee same day shipping.

·   SunnySideofGreen.com does not offer International/Canadian shipping options at this time.

Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. SunnySideofGreen.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush Processing

SunnySideofGreen.com will rush process your order for an additional fee provided that the following conditions are met:

·   Order is submitted before 12 noon EST.

·   Your transaction and credit card authorization is successfully completed before 12:30PM EST.

·   Your shipping address matches your credit card billing address (i.e. No alternate ship to address).

·   Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, SUNNYSIDEOFGREEN.COM'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE SUNNYSIDEOFGREEN.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, SUNNYSIDEOFGREEN.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Back-orders

SunnySideofGreen.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your SunnySideofGreen.com login to alert you of the situation.

Order Status

SunnySideofGreen.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your SunnySideofGreen.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-347-453-8577 during SunnySideofGreen.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-347-453-8577 during SunnySideofGreen.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product Return Procedure

·   To return a product in compliance with SunnySideofGreen.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. SunnySideofGreen.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by SunnySideofGreen.com . RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

·   Customer is solely responsible for shipping any returned product to SunnySideofGreen.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, SunnySideofGreen.com's Return Procedure will be breached and SunnySideofGreen.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

·   SunnySideofGreen.com will not refund to Customer the original shipping charges. In addition, SunnySideofGreen.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

DVD Return Policy

DVDs are non-refundable but may be exchanged within 30-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the SunnySideofGreen.com invoice.

Risk of Loss

SunnySideofGreen.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. SunnySideofGreen.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow SunnySideofGreen.com to sign appropriate documents on Customer's behalf to permit SunnySideofGreen.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. SunnySideofGreen.com will advise Customer of estimated shipping dates, but SunnySideofGreen.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.